Case Study

The Precision Advantage: How OMS360 Mastered RCM with VoiceCare AI

Executive Summary For healthcare businesses, checking patient insurance benefits is critical. But relying on human staff to do this repetitive work is slow, costly, and leads to mistakes.

When OMS360, a leading Oral and Maxillofacial Surgery network, rolled out VoiceCare AI across 35+ locations, they completely changed how they handle billing. By letting AI automate their most complicated insurance checks, OMS360 achieved near-perfect accuracy, saved thousands of hours, and turned staff turnover into massive cost savings.

I think for benefits verification, this has not only increased our efficiencies, it's increased accuracies. And with having those two things in place, it accelerates cash. You get accurate treatment planning, accurate patient financial responsibility estimates, and less denials for demographic issues.

Kate Smith

Director of Revenue Cycle, OMS360

Key Metrics Achieved

Front-end billing mistakes and claim denials were virtually eliminated.

99.7%

Accuracy

Massive reduction in manual, repetitive admin work.

1,377

Hours Saved Every Month

35+

Locations Supported

Checking

50+

Complex Medical and Dental Codes Daily

Saved immediately by not having to replace 3 staff members who left (excluding the hidden costs of recruiting and training).

$137,280+

Saved Annually

The Problem: Growing Pains and Staff Burnout

Before VoiceCare AI, OMS360 faced three major problems:

Oral and Maxillofacial Surgery (OMS) is complicated because it mixes medical and dental insurance. Checking these benefits by hand requires deep expertise. For OMS360, this manual work was a major roadblock to growing their business.

The Hiring Trap & Staff Burnout

Growing to 35+ locations meant constantly hiring more billing staff. When employees quit, the business suffered from the cost of hiring and the slowdowns of training new people. The confusing nature of the work also burned staff out faster.

As the number of locations increases, the number of staff also grows

Slow Patient Service

Planning a patient's treatment was constantly delayed. Staff spent hours clicking through old insurance portals and waiting on hold just to figure out what a patient's plan covered.

Higher patient volumes result in increased hold times

Lost Money and Angry Patients

Humans get tired and make mistakes. When staff made errors checking benefits, patients were given the wrong cost estimates. This led to surprise bills for the patient, rejected claims from the insurance company, and lost revenue for the clinic.

Higher patient volumes lead to more errors as staff get tired

The Solution: An AI Worker That Never Sleeps

OMS360 realized they couldn't fix a broken process just by hiring more people. They needed to stop relying on manual labor.

They brought in VoiceCare AI to automatically check over 50 different medical and dental insurance codes every day. The goal wasn't just to "help" the staff, it was to completely hand off the task to an AI that could do it perfectly every time.

VoiceCare AI acts like the ultimate detail-oriented employee. It scales instantly, never gets tired, never skips a checkbox, and delivers exact insurance data to the clinic in seconds.

Before we partnered with VoiceCare AI, I was skeptical. I'm very Type A - I have to check every box and make sure everything gets done. But the efficiency and accuracy of what it has been consistently producing for us has significantly cut down the time our patients wait to get their treatment planning.

Katelyn Anderton

Office Manager, OMS360

The Results: Faster Cash and Lower Costs

Using VoiceCare AI created a positive ripple effect across OMS360's entire business. By getting the data right at the very beginning of the patient's visit (a strategy known as "Getting it right the first time"), the company avoided costly billing messes later on.

The "Attrition Dividend" (Hard Cost Savings)

Great software absorbs work without adding costs. When three back-office employees left OMS360 naturally, leadership realized they didn't need to hire replacements. VoiceCare AI was already doing the work, saving 1,377 hours a month. At $22/hour, leaving those three roles empty saved the company $137,280 a year in base salaries. That money went straight to the bottom line.

Faster Payments & Clean Claims

In healthcare billing, speed means nothing if there are errors. Because VoiceCare AI creates 99.7% accurate treatment plans, treatments are booked faster, billed cleanly, and paid out quicker by insurance companies.

No More Surprise Bills

Because the AI provides hyper-accurate data upfront, the clinic collects the exact right amount from the patient before they even leave. This eliminates awkward "surprise bills" weeks later, building patient trust and wiping out unpaid balances.

The Bottom Line for Healthcare Leaders

For modern medical practices and dental groups, automated insurance verification is no longer a luxury; it is a necessity to protect your profits.

VoiceCare AI allowed OMS360 to grow their locations without growing their payroll costs. In today's tough healthcare market, using reliable AI is the only way to escape the endless cycle of hiring and turn your billing process into a major competitive advantage.