Autonomous AI Agents,
Tailored to Your Workflow.
Our agent, Joy, arrives pre-trained with a diverse set of RCM skills and deep domain knowledge in medical, dental, and speciality workflows
Voicecare skills
These are Voicecare's core capabilities that can be deployed by Joy individually or as a complete RCM orchestration.
AI Front Door and Receptionist
The Job:A fluid, multi-modal "Front Door."
Capability:24/7 inbound and outbound via voice, SMS, Web Chat., synced directly to your schedule.
The Edge:Joy understands insurance nuance, answering patient questions like "Is my specific plan covered for this procedure?"
Joy talking to patient
Benefit Verification & Discovery
The Job:Eradicate eligibility-related denials before the patient arrives.
Capability:Real-time discovery of primary, secondary, and tertiary coverage.
The Edge:Joy extracts granular details (remaining maximums, deductibles, OON benefits) that standard "dumb" eligibility tools miss.
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Selecting Dates...
Retrieving data through EHR
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Prior Authorization
The Job:Navigate the "Portal Maze" from submission to approval.
Capability:Joy identifies required clinical documentation, uploads it to payer portals, and monitors status updates in real-time.
The Edge:24/7 "Auth-Watching" ensures no request sits idle. If a payer stalls, Joy initiates a follow-up call.
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Selecting Dates...
Retrieving data through EHR
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Claims & Denials Resolution
The Job:Recover revenue trapped in legacy payer logic.
Capability:Joy scans ERAs, identifies rejection codes, cross-references EHR data, and submits appeals via portal, fax, or voice.
Revenue Integrity:Recover trapped cash with zero manual status calls.
The Edge:"Reasoning-based" appeals. Joy doesn't just resubmit; she identifies why it failed and fixes the underlying data.
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Selecting Dates...
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Industries
Joy is pre-trained on the unique medical, dental, and specialty taxonomies and payer rules of your specific sector.
