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Prior Authorization

End-to-end clinical submission, portal navigation, and status tracking

The Job:

Navigate the "Portal Maze" from submission to approval.

Capability:

Joy identifies required clinical documentation, uploads it to payer portals, and monitors status updates in real-time.

The Edge:

24/7 "Auth-Watching" ensures no request sits idle. If a payer stalls, Joy initiates a follow-up call.

April 2026

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Selecting Dates...

Retrieving data through EHR

...and many more.

What our customers say

Dr. Charles A. Bush-Joseph, MD

Sportsmedicine Physician/Surgeon at Midwest Orthopaedics at Rush

Midwest Orthopaedics at RushRush UniversityChicago White SoxChicago Bulls
I was surprised at really how smooth and natural Joy's voice sounded. I really felt like I was talking with my sister. I've used a lot of other AI agents for other tasks and I've always found the voices to be staccato, with intermittent response times. Joy was smooth, easy. It was a very natural conversation. For us, it's probably job satisfaction and the ability to get patients into the system and get their treatment going quicker, faster, and easier.

Prior Authorization

7

Full-service

18

PT locations

athenahealth

Dr. Charles A. Bush-Joseph, MD

Sportsmedicine Physician/Surgeon at Midwest Orthopaedics at Rush

Midwest Orthopaedics at RushRush UniversityChicago White SoxChicago Bulls
I was surprised at really how smooth and natural Joy's voice sounded. I really felt like I was talking with my sister. I've used a lot of other AI agents for other tasks and I've always found the voices to be staccato, with intermittent response times. Joy was smooth, easy. It was a very natural conversation. For us, it's probably job satisfaction and the ability to get patients into the system and get their treatment going quicker, faster, and easier.

Prior Authorization

7

Full-service

18

PT locations

athenahealth