The Unified AI System for Healthcare Operations.

From the front desk to the back office, Joy is the single AI agent orchestrating your entire patient-to-payment lifecycle. Decouple your revenue from your headcount.

Schedule a Demo Explore Modules

Patient Calls
AI Front Door
Joy answers, schedules, and captures clean demographics at inception.
Coverage Verified
Benefits Verification
Eligibility and code-level benefits confirmed before the visit.
Care Authorized
Prior Authorization
Clinical documentation submitted and watched until approval.
Claim Paid
Claims & Denials
Status checked, errors caught, denials appealed with the original context.

Stop buying AI point-solutions. They are breaking your data.

When you buy a separate AI for reception, another for prior auth, and a third for claims, your data breaks. VoiceCare is different. Because Joy greets the patient, Joy already knows exactly what is needed to clear the claim on the back end.

The Patient-to-Payment Lifecycle

AI Front Door &Receptionist

Capturing the patient and perfect data at inception.

24/7 inbound/outbound via Voice, SMS, and Webchat.
Patient scheduling and coordination.

"The Invisible Front Desk" maximum chair time, zero missed calls.

Inbound · all channels

0 patients at once

On hold0

Live across every channel

Voice

SMS

Webchat

Marcus Reed · crown prepCaptured

Danielle Foster · hygiene recallCaptured

Trevor Blake · same-day painCaptured

+ 21 more captured · nobody on hold

Answered

—

Missed

—

Avg answer

—

Three requests arriving at once

Live schedule · April 2026

0 appointments placed

Open slots9

Week of 13 April · 3 operatories

AvailableAlready bookedJust scheduled

Held

—

Conflicts

—

Chair time

—

Reading live availability

Confirmed · Tue 14 April

0 appointments scheduled

Missed0

Marcus Reed

Dr. Alvarez · Op 3 · crown prep

9:20 AM

Confirmed by SMS

Danielle Foster

Dr. Nowak · Op 1 · hygiene recall

11:40 AM

Confirmed by SMS

Trevor Blake

Dr. Alvarez · Op 2 · same-day exam

2:10 PM

Confirmed in chat

+ 21 more confirmed across voice, SMS and webchat

Booked

—

Handoffs

—

Staff time

—

Sending confirmations

Revenue Protection

Capturing the patient and perfect data at inception.

Real-time Benefits Verification Eligibility & code-level breakdowns for 50+ medical and dental codes.
End-to-end Prior Authorization clinical submission, status tracking.
Payor Agent: Autonomous portal navigation Joy securely logs into and scrapes legacy payer portals where APIs don't exist.

Eliminate the clinical burden of the "Phone and Portal Maze."

99.7%: verification accuracy
1,377: admin hours saved per month

Marcus Reed · Aetna PPO · DOS 14 Apr

0% of the record retrieved

Staff calls0

Record completeness0%

API

Eligibility, plan, member ID

—

Web portal

Deductible and code-level benefits

—

Voice

Prior auth status, waiting periods

—

Fax

Clinical packet receipt

—

Sources used

—

Gaps left

—

Hold time

—

Requesting benefits from Aetna

Captured record · Marcus Reed

0 fields captured

Sources4

EligibilityAPI

Active · effective 01 JanAetna PPO · member W8842103

Deductible & maximumPortal

Met · $0 remainingAnnual max $1,500 · $1,240 left

Code-level benefitsPortal

5 codes returnedD2740 80%D2950 50%D0120 100%D0274 100%D2951 50%

Prior authorizationVoice

Approved · AX-99213No waiting period · confirmed on call, 6 min

Clinical packetFax

6 pages deliveredRadiographs and narrative · receipt confirmed

Fields

—

Conflicts

—

Accuracy

—

Merging four sources into one record

Completed · Tue 14 April

Marcus Reed · crown prep

Surprises0

Treatment billed$1,560

Insurance covers$1,248

Patient responsibility$312

Prior authorizationAX-99213

API 40%Portal 25%Voice 25%Fax 10%

Record complete

—

Staff time

—

Quoting the patient

Autonomous RCM & Collections

Securing the cash fast and fighting denials at scale.

Autonomous claim status checks.
Error identification and intelligent appeals.

Scale without headcount

5x: claims volume
0%: staff increase

Claims worklist · week 16

0 of 1,412 worked

Headcount0 FTE

Worked in parallel0%

API

Status checks on connected payers

—

Web portal

Scraped status where no API exists

—

Voice

Called payers for status and appeals

—

Fax

Filed corrected claims and appeals

—

Claims worked

—

Denials found

—

Staff calls

—

1,412 open claims queued

Claim 8842 · Marcus Reed · Aetna PPO

Denied · CO-16

At risk$1,248

Denial reasonPortal

Claim lacks informationCO-16 · subscriber detail missing on submission

Original contextVoice

Subscriber detail on fileCaptured on the 14 Apr intake call · never re-keyed

Supporting evidenceAPI

EOB and auth AX-99213Pulled from the payer record, matched to the claim

Corrected claimFax

6 pages filedDelivery confirmed · appeal opened same day

Days to appeal

—

Human touches

—

Outcome

—

Denial identified on the payer portal

Week 16 · results

0 claims resolved

Staff added0%

Paid on first pass1,374

Denials overturned37 of 38

Revenue recovered$46,200

Needed a human1

API 612Portal 438Voice 241Fax 121

Volume

—

Staff added

—

Human touches

—

Reconciling the week

Powered by Agentic AI.Secured by Design.

Autonomous RCM & Collections

Voice
API
Fax

Payor Portal Navigation

Deep Integrations

Bidirectional EHR & CRM integrations

Connectivity to 1,000+ payers

Enterprise Trust

Human-in-the-loop safety net

100% audit-ready logs
SOC 2 Type II

HIPAA Compliant

Built for the Realities ofYour Workflow

Dental clinician reviewing a patient chart

Dental Practices

Focus on maximizing chair time, treatment presentation, and front-desk efficiency.

Physician reviewing records with a colleague

Medical Practices

Focus on eliminating the prior authorization bottleneck and reducing provider burnout.

Revenue-cycle team working at desktop computers

RCM Enterprises

Focus strictly on margins, FTE leverage, and denial overturn rates.

Return of Investment

ROI Calculator

500

hrs saved

Per 1,000 payer phone calls

70%

faster claims

Claim submission to final reimbursement

99.7%

accuracy

For automated benefits verification

Ready to Decouple Your Revenue From Your Headcount?

Stop throwing FTEs at broken systems. See exactly how VoiceCare maps to your workflows, protects your margins, and turns your cost center into a profit center.

Book a Demo