Account receivables

Summary: Cost to collect is the total operational expense required to bring in one dollar of revenue, measured across intake, verification, authorization, claims submission and collections. It is a margin bellwether for health systems, practices and RCM enterprises. VoiceCare AI reduces cost to collect by automating the payer-facing work that consumes the most biller and […]

Summary: Voice AI reduces accounts receivable days by automating the phone calls that check claim status, resolve denials, and chase appeals. VoiceCare AI’s autonomous agents handle these workflows 24/7, collapsing the time from claim submission to reimbursement without adding back-office headcount. What does voice AI do to AR days? Days in AR is a throughput […]

Summary: Days in AR (accounts receivable) measures how long claims sit unbilled and unpaid. Benchmarks range from 30-45 days for high-volume primary care to 50-70 days for specialty practices with complex authorizations. VoiceCare AI collapses this timeline by automating benefit verification, prior authorization, and claims submission. What is days in AR and why does practice […]

Manual Prior Auth Is a Hidden Tax on Physician Income, and a Quiet Margin Leak for Health Systems Every manual prior authorization touches multiple people before a single claim is submitted. A physician documents clinical justification. A medical assistant hunts down supporting records. A back-office staffer spends 20-45 minutes on hold with a payer portal. […]

From Labor Arbitrage to AI Revenue Cycle Management: Why “AI-Sourcing” Is Replacing Traditional Outsourcing “AI-sourcing” is a structural shift in how revenue cycle work gets done, moving task execution from human-dependent BPO and offshore teams to AI agents that complete workflows end-to-end, with staff redirected to exceptions and judgment calls. This is not a staffing […]

Processing 500 or more claims per day is not fundamentally a staffing problem, it is a queueing problem. Claims arrive in waves tied to scheduling cycles and discharge patterns, payer rules shift without notice, and a single eligibility gap caught late can delay payment by 30 days or more. Those small delays compound: Days in […]

Revenue leakage in hospitals rarely announces itself. It accumulates quietly in one failed eligibility check, one missed prior authorization, one claim returned for a payer-specific edit until the compounding effect shows up as a cost-to-collect that has drifted well above the 3-4% benchmark most CFOs target. Current industry estimates indicate that hospitals and health systems […]